Refund Policy

At ELEVEN MARKET LLC, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds, returns, or replacements may be provided.

1. Refund Eligibility

Refund requests may be considered for:

• Damaged or defective products
• Incorrect items received
• Products significantly different from the description
• Orders that cannot be fulfilled

2. Return Conditions

Returned items should be unused, in their original condition, and include original packaging where applicable.

Proof of purchase may be required to process a return or refund request.

3. Refund Process

Refund requests should be submitted with relevant order information and, if applicable, photos showing the issue.

Once reviewed and approved, refunds will be issued to the original payment method.

4. Replacement Products

Where appropriate, replacement products may be offered instead of a refund, subject to product availability.

5. Shipping Costs

Shipping charges may not be refundable unless the return is the result of an error on our part or a defective product.

6. Order Cancellations

Orders may be canceled before processing or shipment. Once an order has been shipped, cancellation may no longer be possible.

7. Contact Information

For assistance regarding returns or refunds, please contact us through our website.