Refund Policy — LabonogShop

At LabonogShop, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds, returns, or exchanges may be accepted.

Returns

We accept returns only under the following conditions:

  • The item is damaged, defective, or incorrect

  • The item is unused, unworn, and in its original packaging

  • The return request is made within a specified period after delivery

Items that show signs of use, damage after delivery, or are returned without original packaging may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items purchased on sale or at a discounted price

  • Personal care or hygiene-related products

  • Digital products or downloadable items

Refund Process

Once your return request is approved and the item is received and inspected:

  • Approved refunds will be processed back to the original payment method

  • Refunds may take several business days to appear, depending on your payment provider

Shipping Costs

  • Shipping charges are non-refundable

  • Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect

Exchanges

Exchanges are only available for defective or damaged items and are subject to product availability.

Order Cancellation

Orders can only be canceled before they are shipped. Once an order has been dispatched, cancellation is not possible.

Policy Updates

LabonogShop reserves the right to modify or update this Refund Policy at any time without prior notice. Changes will take effect immediately after being posted on the website.

Acceptance of Policy

By placing an order on LabonogShop, you agree to this Refund Policy.

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